Privacy Policy for Kerala Hypermarket Online Store and Tawfir Rewards App
Information Directly Obtained from Customers
Upon registration on the Kerala Hypermarket Online Store website, app, or the Tawfir Rewards loyalty app, you will be asked to provide personal information, including but not limited to:
- Name
- Telephone number
- Email address
- Address
- Date of birth
- Nationality
- Number of family members
- How you got to know about us
This personal information is used to create and manage your account, process orders, provide customer support, and communicate promotions or offers.
Kerala Hypermarket promises not to rent or sell any of your personal information and will take necessary measures to keep it protected. All registered personal information on the website or app will be treated confidentially.
By registering, you give Kerala Hypermarket permission to share your information with service suppliers, where a contract is in place to ensure that your data will not be disclosed to third parties without your consent.
Information Collected While Using the Website, App, or Tawfir Rewards App
While using our website, app, or Tawfir Rewards app, we may collect the following types of information:
- Shopping cart data
- Shopping list data
- Pages visited on the website or app
- Products purchased
- How you interact with the website or app
- Customer account information
- Current location (if enabled on your smartphone)
- Usage activity within the Tawfir Rewards app (including points collected and rewards redeemed)
This data is used to personalize your experience, identify your needs and preferences, and provide you with the best possible offers, rewards, and promotions.
Secure Payment Information (For Website/Online Store)
For transactions made through the Kerala Hypermarket Online Store website, payments are processed securely through the First Abu Dhabi Bank (FAB) transaction page. The website/app does not store any customer bank card information.
Since the Tawfir Rewards app does not have a payment gateway, no payment details are collected or stored through the app.
Use of Personal Information
Personal information collected through both the Kerala Hypermarket website and the Tawfir Rewards app will only be used for the following purposes:
- To manage your account and provide customer support
- To track your shopping and reward activities
- To send promotional offers, updates, and other information related to the Kerala Hypermarket store and Tawfir Rewards app
- To offer tailored rewards and discounts based on your usage patterns
Sharing of Information
We respect your privacy and do not share your personal information with third parties except in the following circumstances:
- When required by law or when ordered by a court or any other legal governmental entity protecting the law
- When we partner with service providers who assist in delivering our services, under strict contractual agreements to keep your data confidential
In the case of a legal order, we will notify you unless prohibited by law.
Data Security
Kerala Hypermarket takes reasonable precautions to protect your personal information. Since the Tawfir Rewards app does not store sensitive payment information (such as bank card details), there is minimal risk associated with the handling of sensitive data. However, we ensure that your personal and reward-related data is securely stored and managed.
Updates to Privacy Policy
We may update this privacy policy from time to time, reflecting changes in our practices or for legal, operational, or regulatory reasons. Any significant changes will be communicated to you through notifications, where applicable.
Secure Payment
One method of payment that can be used through the website/App is a credit or debit bank card. In this instance, the payment will be referred to the First Abu Dhabi Bank (FAB) transaction page, where secure payments are guaranteed.
Accordingly, the Hashim Online store shall not record/ save any of the information related to the customer’s bank card.