By accessing or using any of our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our Services.

Use of Services

By accessing our website or mobile apps (including the Tawfir Rewards app), you agree to:

1. Provide accurate, current, and complete information during registration and throughout your use of the Services.
2. Ensure that your account information remains up-to-date, including but not limited to your name, email address, telephone number, and other relevant details.
3. Comply with all applicable laws and regulations, including privacy and data protection laws.

Eligibility

To use our Services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using the Services, you confirm that you meet this requirement.

Data Collection and Use

Kerala Hypermarket collects and processes your personal data in accordance with our Privacy Policy. When using our services, we may collect and store the following types of information:

• Personal Information: Such as name, email address, phone number, nationality, date of birth, etc., when registering for an account on our website or app (including the Tawfir Rewards app).
• Usage Information: Such as shopping behavior, pages visited, purchases made, and your interactions with the website or app.
• Location Information: When enabled, we may collect location data to provide location-based offers or promotions.

Your personal information will only be used for the purposes outlined in the Privacy Policy, which include managing your account, delivering promotions, processing orders, and offering rewards through the Tawfir Rewards program.

Account Security

You are responsible for maintaining the confidentiality of your account information, including your username and password. You must notify us immediately if you suspect any unauthorized use of your account. Kerala Hypermarket is not responsible for any loss or damage arising from the misuse of your account due to failure to maintain the confidentiality of your account credentials.

Rewards and Promotions (Tawfir Rewards App)

The Tawfir Rewards app allows you to earn points based on your shopping activities and redeem them for rewards such as vouchers and discounts. You agree that:

1. Points can only be earned through eligible purchases or actions within the app.
2. Points have no cash value and cannot be transferred or redeemed for anything other than specified rewards.
3. The rewards program is subject to change, and Kerala Hypermarket reserves the right to modify or terminate the rewards program at any time.

No Payment Gateway in Tawfir Rewards App

Please note that the Tawfir Rewards app does not process payments or store any financial information (e.g., credit/debit card details). It is solely for tracking points and redeeming rewards. Payments for purchases are made through the Kerala Hypermarket Online Store website, where transactions are processed securely.

Prohibited Uses

You agree not to:

1. Use the website, app, or services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the functionality of our services.
2. Attempt to gain unauthorized access to any part of the services, other accounts, or systems connected to the services.
3. Engage in any activity that violates the rights of others, including intellectual property rights, privacy rights, or contractual obligations.

Termination

We reserve the right to suspend or terminate your access to the Services at our discretion if we believe you have violated these Terms and Conditions. In the event of termination, your account will be deactivated, and you may lose access to any rewards or accumulated points in the Tawfir Rewards program.

Limitation of Liability

To the fullest extent permitted by law, Kerala Hypermarket shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits or data arising from your use of the services, even if we have been advised of the possibility of such damages.

Modifications to Terms and Conditions

Kerala Hypermarket reserves the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be effective upon posting on our website or within the app. We recommend that you periodically review this notice to stay informed of any updates.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Kerala Hypermarket LLC is incorporated.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions or the Tawfir Rewards app, please contact us at:

Email: info@keralagroup.ae