DELIVERY INFORMATION
Kerala Hypermarket continuously strives to offer the best products with the best quality to satisfy our customers. We are committed to providing the same level of quality when we deliver to you.
To achieve this, items are carefully selected and passed through quality control checks before packaging and delivery from our dedicated e-commerce Store.
kerala Hypermarket Online store ensures we deliver fresh, high-quality products to you by having:
- Well-trained warehouse staff able to carefully select products and handle them with care when preparing your order.
- Well-trained delivery teams are able to deliver products and maintain their quality level, using temperature-controlled vehicles that ensure optimum conditions for frozen, chilled, and ambient products
- Products that are packed and delivered separately, based on their temperature requirements, so you can be sure your products are delivered to you just as if you had picked them yourself.
- Delivery times are every day between 8:00 am and 10:00 pm.
- You can choose your preferred delivery slot during the checkout process.
- We are committed to delivering your orders on time, except in the case of emergencies that include but are not limited to, bad weather, traffic jams, accidents, or technical problems. We will contact you if we have any problems delivering your order to you on time.
- In case any of your ordered items are not available or there is a delivery problem, we will contact you on your registered phone number to provide alternative options
Payment Options:
We currently accept the following payment methods:
1. “Cash On Delivery”- cash payment when the order is delivered to you.
2. “Credit Card”- credit card payment when you order, we will only charge you when your accepted by us.
3. “Credit Card on Delivery”- credit card payment via our mobile terminal when the order is delivered to you.
Please note customers must pay the total order value using only one payment method.
We accept the following cards:
1. Master Card
2. Visa Card
Delivery Areas
Delivery to the Central and Eastern Regions will be available in the future, so please check the website or our social media channels for updates.
Delivery Restrictions
We currently only deliver within the UAE